Effective Date: 22/09/2025
At Puffona.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit or make a purchase on our website.
1. Information We Collect
When you interact with our site, we may collect the following information:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
- Account Information: Login credentials if you create an account.
- Order Information: Purchase history, preferences, and communication related to your orders.
- Technical Data: IP address, browser type, device information, cookies, and browsing activity on our website.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate order updates, promotions, and offers (only if you opt in).
- Improve our website, products, and customer experience.
- Provide secure transactions and prevent fraudulent activities.
- Comply with legal obligations.
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your information only with:
- Service Providers: Payment gateways, delivery partners, and marketing platforms (only as necessary to complete your orders or provide services).
- Legal Authorities: If required by law or to protect our legal rights.
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance your browsing experience.
- Store cart items and preferences.
- Analyze traffic and improve site performance.
You can disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We implement industry-standard measures such as encryption, firewalls, and secure payment gateways to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
As a user, you have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing emails anytime by clicking “Unsubscribe.”
- Request details about the data we hold about you.
To exercise these rights, contact us at salesinfo@puffona.com
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Apex Bites Private Limited
Email: salesinfo@puffona.com
Phone: (+91)8002410555
Address: Apex Bites Private Limited 20, Sonbarsa Lane, Bhagalpur, Bihar-812002