Effective Date: 22/092025
Welcome to puffona.com. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General
- These Terms & Conditions govern your use of our website and services.
- By placing an order, you agree to be bound by these terms along with our Privacy Policy.
- We reserve the right to update or modify these terms at any time without prior notice.
2. Products
- We sell packaged makhana (fox nuts) and related products.
- Product images shown are for illustration; actual products may vary slightly in appearance.
- All product descriptions, prices, and availability are subject to change without notice.
3. Orders & Payments
- Orders can be placed via our website and are confirmed once payment is received.
- We accept secure online payments through [list payment gateways like Razorpay/Paytm/UPI/Credit Cards].
- In case of payment failure, the order will not be processed.
4. Shipping & Delivery
- We deliver across India [or your region]. Delivery timelines are estimates and may vary due to external factors.
- Shipping charges (if any) will be displayed at checkout.
- We are not responsible for delays caused by courier services, strikes, weather, or unforeseen events.
5. Returns, Refunds & Cancellations
- Due to the perishable nature of food products, we do not accept returns once delivered.
- Refunds are provided only in cases of:
- Wrong product delivered.
- Damaged or defective items received.
- Cancellations are allowed only before the order is shipped. Once shipped, cancellations are not possible.
- To request a refund or cancellation, contact us at [your support email/phone] within 24 hours of receiving the product.
6. User Responsibilities
By using our website, you agree to:
- Provide accurate and up-to-date information during checkout.
- Not misuse our website for fraudulent or illegal purposes.
- Maintain confidentiality of your account login details.
7. Intellectual Property
- All content on this website—including logos, product images, text, and designs—belongs to [Your Business Name].
- You may not copy, reproduce, or distribute our content without prior written permission.
8. Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
- Product consumption is at the customer’s discretion. Please check ingredients in case of allergies.
9. Governing Law
- These Terms & Conditions are governed by the laws of India.
- Any disputes shall be subject to the jurisdiction of courts located in [Your City/State].
10. Contact Us
For questions or concerns about these Terms & Conditions, please reach out:
Apex Bites Private Limited
Email: salesinfo@puffona.com
Address:Apex Bites Private Limited 20, Sonbarsa Lane, Bhagalpur, Bihar-812002